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Cyclone Global Privacy Policy

Cyclone Global Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information (PI).

We have created this privacy policy in order to demonstrate our commitment to the Privacy Act 1988 Cth (Privacy Act) and the Australian Privacy Principles (APPs) (together, the Australian Privacy Law). It sets out how we may collect, hold, use or disclose your PI. This policy includes examples but is not intended to be restricted in its application to such examples. Where the word ‘including’ is used, it shall mean ‘including without limitation’.

What is Personal Information and why do we collect it?

PI is information or an opinion that identifies an individual. Examples of PI we collect include: names, addresses, email addresses and phone numbers. This PI is obtained in many ways including by telephone,  email and via our website, from your website, from media and publications, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your PI for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your PI for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect PI we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.


When you visit our website(s), our system might prompt your browser to save a “cookie” on your device. This cookie, a small text file, is designed to retain user preferences and data, aiding in recognising you during visits or when you’re logged in. We, along with third-party platforms we collaborate with, utilise cookies for tracking and analysing user interactions to understand your preferences and interests regarding our products or services better. Furthermore, cookies may be used to conveniently store a user’s username and email address on their device for future visits to our website.

We can also log the internet protocol address (IP address) of visitors to our website to work out the countries in which the computers are located.

We collect information using “cookies” and other tracking technologies for the following reasons:

  • to help us monitor the performance of our website so that we can improve the operation of the Website and the services we offer;
  • to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user; and
  • when we have permission from the user to market the services we provide by sending emails that are personalised to what we understand are the user’s interests.

Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.

In addition to our own cookies, we may also use various third-party’s cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on.

What are your choices regarding cookies?

If you prefer not to receive cookies, you have the option to adjust your browser settings to refuse them or to receive notifications whenever a website attempts to send a cookie. It’s important to note that disabling cookies may affect the functionality of some of our services.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your PI only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your PI may be disclosed in several circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

We ensure that your personally identifiable information (PI) is stored securely to prevent misuse, loss, unauthorised access, modification, or disclosure. When your PI is no longer required for its original purpose, we will take appropriate measures to either destroy it or render it permanently unidentifiable. However, it’s important to note that a significant portion of the PI will be stored in client files, which we are obligated to retain for a minimum of seven years.

Access to your Personal Information

Under Australian Privacy Law, you have the right to access your Personal Information (PI) with certain restrictions. Typically, a summary of your PI is provided free of charge. We encourage you to reach out to us to update your PI to ensure its accuracy, currency, and completeness. We are committed to taking reasonable steps to address your request promptly.

As a security precaution, we may need you to verify your identity before granting access to your PI. If necessary, there might be reasonable costs associated with accessing your PI, always in compliance with Australian Privacy Law.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:
1367 Botany Road Botany NSW 2019
(02) 8345 2200


Contact us to obtain a quote or for further information about our freight and logistics services.